Shipping policy

Shipping Policy – kieró

Thank you for shopping at kieró. Below you will find all the information regarding the shipping of our products within Mexico.

1. Order Processing

  • Orders are processed within 1 to 3 business days after payment confirmation is received.

  • During periods of high demand (such as promotions or special launches), processing may take slightly longer.

  • You will receive a confirmation email with your order number, followed by another email with shipping information once your order has been dispatched.

2. Shipping Times (Mexico)

  • We ship to the entire national territory.

  • Estimated delivery time is 3 to 5 business days after dispatch.

  • Please note that delivery times may vary due to traffic conditions, remote access areas, or logistical situations beyond the control of kieró.

3. Shipping Rates

  • Shipping costs are calculated automatically at checkout and depend on the destination, weight, and size of the package.

  • We offer free shipping on orders exceeding the amount indicated in our current promotions (if applicable).

4. Tracking Your Order

  • Once your order has been dispatched, you will receive an email with the tracking number and the corresponding tracking link.

  • You can track your shipment at any time through the carrier's website.

5. Incorrect Shipping Information or Delivery Issues

  • If the shipping address provided is incorrect or incomplete, the order may be delayed or returned to us.

  • In such cases, the costs of re-shipping will be the responsibility of the customer.

  • kieró is not responsible for losses or delays caused by incorrect shipping data.

6. Damages During Transit

  • Please inspect your order as soon as you receive it.

  • If the package arrives damaged or shows signs of tampering, notify us immediately by emailing official@kieroskincare.com with photos of the package and the affected product.

  • Our team will evaluate the case and offer a solution accordingly.

7. Contact Information

For any questions regarding shipping or the status of your order, please contact us at:

  • Email: official@kieroskincare.com

  • Address: Carretera México - Toluca no. 3703, Torre 2, Depto. 1201, Álvaro Obregón, DF, 01330, México